Whether you are setting up your first monitor or just want a little reassurance, our team is happy to lend a hand. Reach out any time — we treat every family like our own.
A few of the things parents most often ask us. If you don't see your question here, just send us a note.
Download the Elarbaby app, create your account, then tap “Add a monitor.” Power on the camera, let it reach its setup glow, and follow the gentle on-screen steps to join it to your 2.4GHz WiFi. Pairing usually takes a minute or two — keep your phone close to the monitor while it connects.
Yes. Once your Elarbaby View or Elarbaby Duo is connected to home WiFi, you can check in from anywhere with an internet connection — the kitchen, the office or another country. The video stream travels securely to your phone over an encrypted connection.
No. Elarbaby uses 940nm no-glow infrared, which is completely invisible to the human eye — there is no red light to wake a light sleeper. You see a crisp, calm picture while the nursery stays perfectly dark.
The monitor listens for sound patterns and uses gentle on-device sensing to tell soft stirring from real crying. When it hears your baby genuinely cry, it sends a calm alert to your phone — so you are notified when it counts, not every time the room makes a noise.
Your live video streams over an encrypted connection to your own private account, and is never shared or sold. Recordings, where supported, are tied to your account and protected with secure sign-in. You stay in control of who you invite to view your monitor.
No. The Elarbaby Cosy uses a secure point-to-point 2.4GHz FHSS link between the camera and its parent unit. There is no WiFi, no app and no account — it works entirely on its own, which makes it a lovely choice for homes that prefer to stay offline.
Every Elarbaby monitor comes with a 12-month limited warranty against manufacturing defects under normal household use. To register your product, simply email us your model and proof of purchase at elarbaby@elarbaby.com and we will take care of the rest.
A gentle reminder: Elarbaby monitors are aids that help you stay informed — they ease a parent's load but do not replace direct adult supervision. Always follow your local safe-sleep guidelines and the product manual.
We would love to hear from you. Send us a note and a real person will get back to you within a day or two.